Singpass App, National Digital Identity- Featured Shot

Singpass App, National Digital Identity

TIMELINESeptember 2020 - Present
ROLEUX Designer, UI Designer

The Singpass app is Singapore's national digital identity platform with more than 2.7 million users. With this app, users are able to prove their identity and/or make secured transactions with over 340 government agencies and private sector services.

Screenshot of mutli-card feature

Feature was shipped in June 2021. Case study coming soon. The feature is a card carousel that supports the storage and use of multiple identity cards. This was an end-to end project that started from user research through working with engineers for launch.

We worked and still currently are working closely with partner agencies to onboard more identity cards into the Singpass app through this multi-card carousel feature. We designed a template for cards for consistency and technical scalability, and also did extensive documentation to support our partnerships with (new) agencies.


Here's some of my other highlights:

(1) Played a major role in UX and UI bug fixes for the Singpass app, following the Singpass rebrand. Worked closely with the engineering team to provide design clarification to ensure that users' transition to the new look will be seamless.

(2) Initiated and led the creation of a new design system, and advocated for it to be adopted by all designers working on the Singpass app, regardless of their teams. You can read more here.

(3) Currently supporting the growth and providing guidance to a service designer and a senior service designer who are learning/transition into the field of interaction design.

(4) In the span of 6 months, I've been the primary designer on a couple of design projects - being involved in them from project kickoff, working directly with external agencies and stakeholders, through to working with engineers for implementation. Most of these projects are still in the works, but I'll update this space when they are launched.

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